Returns & Exchanges

At Anker, we stand behind the quality of our electronics with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a straightforward process for returns and technical support to ensure your devices meet your expectations.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team or visit our online support portal with your order number and the serial number of your device to begin the return process.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible returns.

• 3.
  Pack Your Device

  Securely pack the item in its original packaging, including all accessories, manuals, and cables that were originally included with the product.

• 4.
  Ship and Refund

  Drop off your package at the designated carrier location; once our warehouse inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.